Strategic performance development consultant, trainer and instructional designer with over 15 years of experience in Learning and Development field. Throughout those years, Antonella has collaborated with several large financial institutions in banking, wealth and asset management, and insurance. As a Technology Learning Specialist, Antonella has successfully designed, developed and delivered in-person and online training courses that promote the effective transfer of technology skills to the job. She is also a seasoned specialist in the areas of performance improvement, sales and customer service. She has a proven track record of transforming business processes and workflows with an international banking institution, enhancing not only the customer experience, but also increasing the potential for sales through streamlined interdepartmental communications and processes. From large scale webinars to classroom and personalized coaching, Antonella is committed to enhancing talent, productivity and efficiency using innovative approaches while building collaborative partnerships with internal and external stakeholders., Antonella has earned the CompTIA CTT+ Classroom Trainer certification through her mastery of adult learning principles.