Where is Knowledge Management Today?
Efficient and effective delivery and use of knowledge increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital. Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing knowledge in the enterprise is needed. In simple terms, good knowledge management promotes better business performance.
There are many interpretations of knowledge management today. Some interpretations are very basic viewing knowledge management as document management with a twist and others are more general such as the intellectual capital concept. Each interpretation has some value and benefit to the business. This course presents knowledge and knowledge management in context of business need and value by relating knowledge management directly to work performed.
This course provides participants the basic tools necessary to assess and plan for a knowledge management capability in an enterprise. The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users.