Courses (71)
KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training. These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.
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KCI On-line Courses (0)
KCI offers a series of on-line courses with very experienced professionals and educators to facilitate the best knowledge transfer of real-life experiences. The courses offer tremendous insights into contemporary approaches to the areas of your interest.
Course Experts (2)
Business Analysis (12)
Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).
KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.
Information Technology (IT) (20)
Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems. These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.
Some of these offerings can be packaged into a designed certification program for your organization.
Process Management (6)
Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement. Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization.
KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.
Enterprise Performance Management (4)
Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.
Auditing and Risk Management (3)
Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.
KCI offers different courses focusing on practical forms of auditing and risk management approaches.
Architecture (22)
Understanding the structure of an organization today means understanding the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization. Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures.
KCI courses address builiding the understanding of how to integrate these architectural perspectives.
Where is Knowledge Management Today?
Description:
Efficient and effective delivery and use of knowledge increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital. Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing knowledge in the enterprise is needed. In simple terms, good knowledge management promotes better business performance.
There are many interpretations of knowledge management today. Some interpretations are very basic viewing knowledge management as document management with a twist and others are more general such as the intellectual capital concept. Each interpretation has some value and benefit to the business. This course presents knowledge and knowledge management in context of business need and value by relating knowledge management directly to work performed.
This course provides participants the basic tools necessary to assess and plan for a knowledge management capability in an enterprise. The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users.
Duration: 3 days
Essential Policy & Procedure Documentation and Evaluation
Description:
Enterprise governance of any organization depends on establishing a well defined and clear set of policies and procedures. Whether starting from an existing set of policies and procedures or developing a completely new set, it is important to understand what makes the policies and procedures successful. Success depends on knowing what the business needs and defining a set of policies and procedures that meets that need.
Description:
From the CEO to the front line worker, everyone needs to know the how to execute the key processes of the enterprise. Workflow, process flow, policies and procedures all need some form of documentation and communication to the enterprise workforce. With all the changes in today’s business environment, keeping these updated, current, complete and relevant has become much more significant.
This course brings together several different perspectives and components of documenting policies, procedures and processes in the enterprise. Key questions in managing and implementing are answered such as:
• What is the life cycle of policies and procedures?
• What is a methodology for developing them?
• How do you organize them?
• How do you manage them?
• How do these procedures relate to policies?
• What is the relationship of policies, procedures and processes?
Each area of the enterprise has its own way of looking at how things get done. Important processes emerge from everyday business needs and have default procedures that people are comfortable with. This makes compliance with procedures today an important consideration of any policies and procedure system. Lectures are supplemented by exercises and demonstrations of tools providing the attendee rich learning experience.
Duration: 4 days
Effective Business and Enterprise Integration
Description:
Business integration is a key task in achieving the efficiency and effectiveness to meet strategic objectives. The purpose of the integration is always to achieve an improvement in enterprise performance either current or expected. The analysis used for integration can validate current performance or identify the best approach to doing the integration. It is the expected performance of operations that presents a great opportunity. Many organizational changes such as mergers, acquisitions, consolidations, divestitures, privatizations etc. fail due to differences in operations, culture and difficulty in integrating or separating the operations. In fact sources report as many as 75% of mergers and acquisitions (as well as consolidations) fail in some manner integration difficulties with the various business components.
Business integration is the combination of the enterprise into larger parts or separation of an enterprise into smaller or separate parts. It is a change in the structure of the enterprise. The need for integration derives from the actions of the management to restructuring the enterprise as a response to business environmental pressures mostly after the actions of competitors or economic pressures. As such it is needed by all type of enterprises not just for profit businesses. Enterprise integration might involve centralization or decentralization, merger, acquisition, divestiture, privatization, consolidation and other structural changes.
Even if you are not considering a structural integration type of change in the business you often want to know if your operational expectations can be met. Also you want to know if you made an integration decision can you expect it be executed effectively and efficiently. So, if you are considering a major change such as consolidation it is important to know if the operations can support the expectations.
Whether you are a business, a government body, educational institution or other structure, the result of such an analysis as with the quantitative and financial numbers provides you with a more complete situation assessment and reduces the risk of change. In this course the techniques of integration analysis and application are explored and applied with the emphasis on operational and cultural assessment.
Duration: 4 days
Document and Content Management
Description:
Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing content and knowledge in the enterprise is needed. Good document and content management increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital.
Knowledge is the end result of efficient and effective delivery and use of content in the enterprise. In simple terms, good knowledge management promotes better business performance. The enterprise of the future is knowledge based. Success in content management requires careful attention to the relationship of documents, their content and the knowledge that evolves from that content. All of these are parts of the intellectual property of the enterprise.
Quantitative Methods for Business
Description:
The understanding of any enterprise and the basis for many decisions revolves around the basic understanding of the data involved. The acquisition, analysis, aggregation, presentation and interpretation of data are crucial to the effective and efficient running of the enterprise. Whether the purpose is operational performance, enterprise performance, financial analysis, competitive analysis, strategic direction setting or data for outside decision making of partners and customers the delivery of that data links the success of the business with the management. Understanding the basis and impact of decisions is crucial to improving enterprise performance.
This course is intended for people who want to put the ideas and concepts of data analysis and interpretation into effective use in their enterprise. Concepts of corporate measures such as critical success factors, key performance indicators and sensitivity analysis are also covered.
Further, the methods needed to make these ideas practical are discussed in exercises. Concepts such as measures development, statistical interpretations, strategic data analysis, business intelligence and scenarios are discussed along with newer techniques such as tornado diagrams for sensitivity and text mining. Techniques such as decision mapping are introduced as the context for decision-making and measures.
Duration: 4 days
Document, Content and Knowledge Management Certification:
The emphasis on knowledge and knowledge workers today pervades all types of organizations. Knowledge is provided at the point of execution of a process in many forms including documents and content. Understanding the relationship of documents to content to knowledge is critical to successful knowledge management. Knowledge processes as well as knowledge are being increasingly outsourced on a global scale.
- Knowledge Management Today *
- Document and content management *
- Effectively using and transferring knowledge *
- Implementing the knowledge management system
- Knowledge management for managers
- The knowledge process and knowledge repository
- Linking business processes with knowledge
- Hands – on knowledge management, a tool approach
Understanding Management Information Systems Role
Description:
Digitizing an enterprise is a core approach to designing effective and efficient solutions to business problems. Related and key idea of thinking for digitizing the enterprise is systems (an integrated set of elements that accomplish defined objectives). A digitized enterprise is not the same as a digital enterprise. The digitized enterprise is one that extensively uses systems and related automation to solve business problems. A digital enterprise is a web-based enterprise. A web based enterprise can also be considered as one that has been completely digitized.
Systems thinking has driven the understanding of business for many years. At the core of systems thinking is understanding how the defined components influence and relate to each other. There is no better example of systems than the structure of a typical business. Adding the feedback idea to systems we get a dynamic and adaptive view of a business, a key need in responding to changes in the environment around the business.
The perspective of management information systems (MIS) has evolved over time. Historically, MIS started with the view that groups of actions and their related enablers (documents, skills, procedures, policies) could be linked together and be semi-automated by computers. Today, MIS encompasses the management of the entire enterprise as a collection of interacting automated/manual information systems.
Duration: 4 days
Information technology is the key enabler that makes the digitized enterprise viable. The growth in both information technology and its use has permeated every part of the globe with access to billions of people. No longer just the purview of large business, information technology is now available off the shelf to all levels of businesses.
KCI provides IT training in 3 major areas, Business Systems, Web Presence and IT Management. This approach provides a core linkage necessary for successful implementation and deployment of information systems.
Whether the need is for IT management or defining and articulating systems, KCI provides a range of education to prepare a staff for most needs. Combinations of courses lead to specific certifications:
The importance and use of knowledge today cannot be understated. Comments abound in newspapers and articles about such topics as knowledge society, knowledge economy, the learning organization, knowledge transfer, and so on.
Yet, little is known about the actual approach to and implementation of topics like a ‘knowledge policy’, knowledge transfer, capture and management of knowledge, what are the knowledge processes, positioning versus reaching for knowledge, knowledge repositories and many other ‘hot’ topics about knowledge.
KCI has a long history of knowledge management consulting and education. KCI currently provides the following courses in document, content and knowledge management:
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Implementation of Cloud-based Systems
Description:
The content of cloud computing (Internet) based delivery system entails multiple facets of information technology. Managing this new environment requires understanding client, client-server, and Internet systems to make good judgments for implementation. Driving down cost while improving service levels has never been more challenging, or more attainable. As lightening fast, low cost, reliable, scalable and secure wide area network technology has proliferated, so has the ability to leverage world class IT solutions on a subscription basis. Many IT services are now available in the cloud performing better, costing less, and driving competitive advantage. Cloud computing is playing a significant role in every IT leader’s arsenal.
The focus of this course is on the role cloud computing can play in an overall IT strategy to lower costs, reduce risk and enable competitive advantage. IT must be aware of the value cloud computing can play in their overall IT systems delivery strategy. Understanding the options, risks, benefits and opportunities will be critical in developing a strategy that is right for your organization.
The content of cloud computing (Internet) based delivery system entails multiple facets of information technology. Managing this new environment requires understanding client, client-server, and Internet systems to make good judgments for implementation. The material will deal with the following topics:
- What is Cloud Computing - the Fundamentals
- Business Value of Cloud Computing
- Computing in the Cloud
- Developing a Cloud Computing Strategy
- Traditional vs. The Cloud
- The technical foundation of Cloud Computing
- Managing Data
- Private and Hybrid Clouds
- Infrastructure as a Service
- Platform as a Service
- Using Software as a Service
- Setting Cloud Standards
- Managing the Cloud
- Governing the Cloud
- Managing desktops and devices in the cloud
- Service Oriented Architecture in the cloud
- Managing the cloud environment
- Starting your journey to the cloud
Cloud computing is rapidly changing the way we do business. This course focuses on the value added by using the variety of ‘Something as a Service’ approach to IT.
Duration: 4 days
Creating a Business-Driven Strategic IT Planning Process
Description:
The role of IT has become pervasive and critical to improved delivery of goods and services to customers. With today’s economic turmoil, there is considerable interest in leveraging the role of IT in the management and success of the enterprise. With technology available to everyone today effective and efficient use is more important than just having some technology in place or trying to achieve a competitive advantage just by having the latest technology.
Because the enterprise must adapt to an ever changing environment, alignment of IT is always an issue. How you use information technology has become as important as what technology you have. Old uses like old technology will not enable your enterprise to achieve excellence.
IT is squeezed between two strong forces of change. The IT function is subject to pressure from new technology as well as business volatility. These pressures demand better information technology management and planning. Changing technology and increased uses of information and related delivery systems means alignment becomes more critical to success of the business.
Duration: 4 days
To learn more, get a 
Business-Driven Strategic IT Planning course brochure.
Using IT Change Management
Description:
Change today has taken on many faces. There many changes that are impacting those in management today, such as organizational, technological, economic, social, managerial and many other changes. Information technology is impacted by all of these changes and must deal with them on a daily basis.
Management is much more than just supervising or administering a group of people or projects. It is the focal point of enterprise transformation success and the point where new technology, management techniques, disciplines and tools are expected to achieve results. The ranks of middle managers and corresponding support professionals are being slowly changed and reduced, increasing the load on the remaining managers.
This one-day course identifies the drivers of change the manager must deal with, how they impact the IT function and what managers can do about them. The structure of the course revolves around lectures key skill-building exercises. The interchange of ideas among attendees provides a rich source for people to compare their experiences and company change management policies. This course is also useful to those who are about to enter the management ranks or are interested in understanding how to deal with change in their companies.
Who should attend: New Managers, Existing Managers updating their skills, Professionals, Business Analysts and Business Architects.
Duration: 3 days
Maximizing Web Results through E-Business
Description:
Your web site is so much more than marketing and selling. It is the image of your business to the world, all the relationships you have, all the stakeholders, new relationships and new partners and finally the relationship you might have with regulatory agencies.
Web optimization covers a number of emerging management disciplines dealing with making the website a viable and integral part of the business. It is the core of becoming an e-business as well as maintaining your current structure.
Making the website a part of increasing the value of the enterprise involves several web optimization aspects. Web optimization is the core discipline that allows you to take advantage of all the facilities available.