Key Process Improvement Techniques

Operational success depends on successful execution of processes that serve customers. Process performance is not stable. When we are done improving processes they begin a normal and necessary cycle of deterioration and change that relates to keeping the organization aligned with needs of customers and suppliers. Back office processes are then impacted by changes in the operational processes and vice versa. This is how an organization adapts to its environment. Further, as the enablers such as systems, skills, policies and procedures change and age the process get out of alignment with them and both need attention.

There are techniques and tools available today to keep processes, business direction and changes in the environment in a reasonable state of alignment. No method of process management and improvement is perfect since we are dealing with constant change I one direction or another.