Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing content and knowledge in the enterprise is needed. Good document and content management increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital.

Knowledge is the end result of efficient and effective delivery and use of content in the enterprise. In simple terms, good knowledge management promotes better business performance. The enterprise of the future is knowledge based. Success in content management requires careful attention to the relationship of documents, their content and the knowledge that evolves from that content. All of these are parts of the intellectual property of the enterprise.