Document, Content and Knowledge Management Certification:

The emphasis on knowledge and knowledge workers today pervades all types of organizations. Knowledge is provided at the point of execution of a process in many forms including documents and content. Understanding the relationship of documents to content to knowledge is critical to successful knowledge management. Knowledge processes as well as knowledge are being increasingly outsourced on a global scale.

1. Knowledge Management Today   *
2. Document and content management   *
3. Effectively using and transferring knowledge   *
4. Implementing the knowledge management system
5. Knowledge management for managers
6. The knowledge process and knowledge repository
7. Linking business processes with knowledge
8. Hands – on knowledge management, a tool approach