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Professional Services

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Professional Services


Architecture (20)

Understanding the structure of an organization today means understanding  the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization.  Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures. 

KCI courses address builiding the understanding of how to integrate these architectural perspectives.

Children categories

Enterprise Performance Management

Enterprise Performance Management (1)

KCI understands the need to have qualified professionals for an organization.  These courses are directed to assist in the individual or person's overall development and the organization's overall performance. Here are areas of suggested certifications.

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Business and IT Architecture

Business and IT Architecture (12)

Organizations are faced with high-demand response to changing business conditions. The business and IT Architecture certification provides and insight into the different dimensions associated with architectural thinking. Enterprise Architecture, as used in the industry today, is focused on information technology delivery and services. But, does not address a number of critical organizations considerations not part of the information technology environment. This certification is designed to assist someone to be versed in the differences associated with sets of business architectures that have a significant influence on the organization.

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Strategic Management Reporting

Strategic Management Reporting (1)

Management reporting has become a cornerstone of effective business execution. Reports both periodic and on demand have been increasingly available on line and web enabled. The usage of indicators to highlight issues of performance is now the focus of much reporting. Key performance indicators, key results indicators and now key influence indicators provide managers with information and insight with respect to the overall health of the enterprise. Business intelligence has now matured to the point of general use in companies and is replacing more traditional reporting systems.

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IT Management

IT Management (1)

Needs Business Skills for Managing the Digital Enterprise

Information Technology (IT) is a key part of running today's organization.  Managing IT effectively and efficiently requires business skills and technology understanding that serves the organization today and into the future.  This certification focuses on the skills necessary to ensure a delicate balance is achieved between both of skills. Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems.  These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.

Some of these offerings can be packaged into a designed certification program for your organization.

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Business Analysis and Modeling

Business Analysis and Modeling (2)

Organizations perform business analysis to make good decisions.  In most business decision situations, the analysis can take many forms, such as: descriptive, financial, modeling, ranking, mapping, and other techiniques.  An organization may want to examine a number of techniques that will enhance their over-all decision-making abilities. This certification allows one to understand and use the right technique for your business analysis.

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Process Management

Process Management (1)

Process management today has taken on an important place in improving the organization or enterprise. Regardless of the approach to management and the use of management disciplines, processes remain at the core of the organization and its capability to deliver goods and services. These courses are directed for personal and staff development in the area of process management. Linking process performance to strategic direction and individual performance gives a complete picture of the impact of best practices and on strategies and the requirements of performance by workers. The emergence of case management in many industries such as health care, hospitality and other service and product industries requires a new understanding of how processes can be improved. Current methods of managing policies and procedures are also changing with the related use of process management and the application of automated tools.

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Document, Content and Knowledge Management

Document, Content and Knowledge Management (2)

The emphasis on knowledge and knowledge workers today pervades all types of organizations. Knowledge is provided at the point of execution of a process in many forms including documents and content. Understanding the relationship of documents to content to knowledge is critical to successful knowledge management. Knowledge processes as well as knowledge are being increasingly outsourced on a global scale.

By providing fundamental information for the development and growth of the organization, one needs categorization, searching, retrieving and access to the data and information in  various forms. This is the foundation for knowledge management. 

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Monday, 25 November 2019 09:55 Written by

Neural Net Analytics for Managers and Analysts

Neural nets and related AI analytics of machine learning are an important emerging tool today. There are tools available today that provide for developing a neural net solution from the extract, transform and load stage through the model building stage and finally ending with the running and solution presentation stage. Many of the tool suites require data scientist professionals to develop the application. However, several tools have emerged that simplify the use of neural nets so a manger can more easily take advantage of their value without the intervention of a specialist.

Neural nets provide an alternative view of factors (called features in NN parlance) that influence some single objective value or grouping of values. With a neural net you get predictive results based on past factors.

The KCI preferred tool for easy neural net analysis, analytics and management support is the Predictor and Classifier tools available as part of the AI Trilogy suite from Ward Systems Group. These are developed, tested and simple neural nets that can be used for many of the analytical needs in an organization.

AI Trilogy is a basic neural net modeling management tool that provides managers and analysts with entry into the world of neural need application without the need to be a coder. The Predictor and Classifier nets use an excel spreadsheet as input. Most of the time the data is extracted from operational or other systems, cleaned and formatted for a neural net input and then used to train the net. Neural nets can show bias based on the data used to train them. Prediction and classification come from adding hypothetical feature values and observing the result generated based on the training set.

Like business analytics tools, neural net tools require focused workflows to get the most use out of them. KCI provides several workflows for key types of analysis typical of managers today.

Using AI Trilogy
AI Trilogy solutions can be applied from various perspectives, for example, at a high level (understanding the influence of external factors such as social trends on your strategies) or at a more detailed level (comparing a neural net analysis of process performance factors with a statistical approach).

Here are three of the solutions that most organizations seek on a regular basis. Each of these AI Trilogy insights are used to guide the user by providing the neural net steps and features needed by following easy to use workflows.

Monday, 25 November 2019 09:37 Written by

Decision Analytics for Managers and Analysts

A key part of managing an organization is making decisions. Decision involve choosing between options and understanding the impact of changes in the decision factors. Having the most achievable, accurate, and meaningful decision results improves the overall performance of any organization. Decisions are part of processes, performance reporting, incident response and direction interest. Decisions are expansive covering the overall direction of an organization in response to external threats or very detailed providing input to options in a process.

Specific tools, methods and techniques provide the insight and options when choice situations appear. Tools such as spreadsheets can provide some input to a decision, but the best approach is to use tools that provide consideration for influences and alternatives based on likely probabilities that conditions may happen. To evaluate options, specific types of models and analytics provide better insight than looking at tables of numbers. Syncopation Software

The KCI preferred tool for these types of analysis and decision support is the DPL/9 decision and influence modeling product from Syncopation. Like business analytics tools, decision tools require focused workflows to get the most use out of them. KCI provides these workflows for key types of decisions typical of managers today.

DPL/9 is a decision modeling management tool that provides managers with easy to use modeling structures for analyzing decision options. With the Excel input option managers and analysts can prepare the basic model in Excel, add probabilities, data values, influences and decision factors. Multiple sets of data values can be added to view several alternatives or changes in the meaning of the model over time.

Using Decision Tools such as DPL/9
Decision solutions like business analytics can be applied from various perspectives, for example, at a high level (such as market penetration options) or at a more detailed operational level (granting credit or approving a sale).

Here are two of the solution workflows KCI provides for organizations looking to improve decision making. Each of these insights are used to guide the user by applying decision modeling capabilities in easy to use workflows.

Thursday, 21 November 2019 10:23 Written by


Every organization needs information about threats they face whether they are from competitors, or from the external landscape. The idea of risk assessment has been around for a long time and has well established methods of assessing risk

Risk assessment starts with gathering information on threats that impact the organization. It usually begins with the strategic level and includes all types of threats such as environmental (storms, flood etc.), cyber threats, sabotage, competitive and so on. More advanced methods also use organization, operational, IT and product threat assessments.

What is missing is the capability to link all these together and determine composite horizontal and vertical risk assessments providing a comprehensive risk perspective. Assessments include many factors other than impact and likelihood. These factors include remediation cost, loss, difficulty, importance and other factors that focus the risk analysis on those threats of most significance.

Linking risk assessments together provides a valuable piece of insight for the organization. Using Wizly hidden relationship analysis, critical risk connections are revealed, and the organization improves the insight into the more fragile parts of the organization that need protection and monitoring.

Thursday, 21 November 2019 10:19 Written by

Mergers and Acquisitions

How can you increase the probability of M&A success? Keeping in mind that most M&A analysis is based on financial, market, product and legal similarities and differences the real value comes from the capability of comparing the operations. Comparisons of operations are usually glossed over as too expensive so a series of interviews with executives is substituted for a more extensive analysis.

The goal of an M&A analysis depends on the purpose of the M&A. What the organization need you are trying to fulfill:
  • If the goal is complementary, then you are looking at differences to expand your reach
  • If the goal is economics of scale, then you are looking at similarities to reduce costs or keep a competitor out of the market.
Wizly semantic comparative analytics increase the likelihood of M&A success. It does this by providing a method and workflow for systematically comparing organizations based on semantics such as organization names, system names, databases, locations, strategies, projects, initiatives, culture and so on. In some cases, the analysis might be restricted to only a part of the structure of the organizations involved such as for processes, systems and documents.

Thursday, 21 November 2019 10:17 Written by

Business Innovation

Organizations constantly look for actions they can take that assure their continued growth and survival.

Without a means to capture, understand, consolidate, test, and implement ideas, an organization faulters. Innovation and digital transformation are driven by a constant flow of ideas that are assessed for risk and impact on the organization. It means these ideas produce new revenue opportunities, optimizing existing channels and, ultimately, generating higher profits within existing products or services or completely new.

Wizly’s analytics gives management a way to gain insight into the various ideas and their potential impact on the organization’s ability to change. Then, the resulting innovation chosen from those ideas can be examined and evaluated prior to executing the change on its products, services or both.

Thursday, 21 November 2019 10:00 Written by

SWOT Analysis

Most management decisions are predicated upon knowing the Strengths, Weaknesses, Opportunities, and Threats associated with a problem or situation in which an objective is known. SWOT Analysis is traditionally used in strategic planning activities. Strengths and weaknesses are used to reflect internal factors within the organization while opportunities and threats are external to the organization. But SWOT analysis can be applied in many other decision-making situations.

Wizly analytic flows provide a quick means to capture relevant SWOT perspectives across participants to assess the risks or rewards. It helps to focus on the actions that need to take place to achieve desired outcome. With Wizly’s semantic analytics, you can identify possible relationships associated with the descriptions of each item. The evaluation of the hidden relationships from the semantics opens possibilities not considered before. Various matrices associated with these relationships also provide insights that point to the actions that are desired.

Thursday, 21 November 2019 09:59 Written by

Operational Consolidation

When simplifying an organization, the first observation needed is whether things can be consolidated. It can be processes, databases, organizations, locations or other factors of the enterprise.

Wizly provides semantic comparative analytics that identify which items in two organization, processes etc. are the same, or different. Using this analytic, managers or the analyst can decide by the degree of overlap whether consolidation is difficult or easy. The most common use is consolidating two or more processes to get a corporate standard such as for hiring or payments etc.

Applying combinations of factors for comparisons, managers or analysts can see which of a group of organizations is a best fit and is a good candidate for merger or acquisition. This increases the chances of success in the restructuring of the organization.

Thursday, 21 November 2019 09:54 Written by

Customer/Consumer Behavior

Key analytics available in Wizly provide the focus you need to identify marketing and selling opportunities:
  1. Understanding what products or services correlate with each other
  2. Identifying what products or services tend to be purchased in pairs
  3. Connecting the first two with observing trends in sales to take advantage of in order to grow your market.
Wizly provides several analytics that are used by marketing to determine what buyer habits would support improved sales of products or services. Techniques such as those used by Amazon and other orgsnizations focus on products or service that are bought together.

This is the typical scenario of ‘people who bought this book also bought that book’ or ‘people who bought this product also bought that related product’. These insights arm the sales effort with focused opportunities leading to increaed sales in the products and services that show the most promise.

Wednesday, 20 November 2019 16:31 Written by

Digital Transformation

Digital transformation is the process of evolving an organization from its current state to a highly digital or even fully digital state.

Digital transformation is real. It is part of a long cycle of change that relates to digital disruption that reflects the impact of digital technology on economics. Long term organization viability and survival requires a digital transformation strategy and approach in order to stay in business.

Three things are needed to make digital transformation happen:
  1. A digital twin to test ideas and look at options
  2. A list of available technologies that are used for the transformation
  3. Analytics applied to the digital twin that evaluate and rank the options
Wizly provides workflows for developing a digital transformation plan and for creating the digital twin. Once the twin is available, analytics can be applied to determine what will likely be the best path to tranformation. Having a plan and executing it well provides an organization with an increased probability of success.

Wednesday, 20 November 2019 16:00 Written by

Business Alignment

Business alignment is based on tracing relationships and looking for missing, unnecessary or incorrect linkages. The technique is called Business Lineage analysis and is used for linkage assessment. Like the way data lineage is concerned about integrity of data, business lineage is concerned with assessing gaps, inconsistencies and integrity of the organization’s operating environment. It can also uncover best practices.

To understand the structure of an organization, you need four perspectives:
  1. External Landscape – What is happening outside of the organization that will help or hinder your company’s success is of interest to senior managers, strategic planners and marketing staff.
  2. The strategic direction - Senior and middle level managers and staff are interested in determining what direction the organization is taking in response to the external environment and how those directions are executed. Assessing direction and the impacts it has on the enterprise is a key method of delivering results
  3. The tactical structure of the organization - The combination of organization assets and their relationships that will fulfill the direction set by management. This includes topics like initiatives, capabilities, organizations, locations and other core parts of the organization and how they are related. Most used by middle managers, professionals and analysts to prime the execution of the organization.
  4. The operation or execution structure of the organization - Operations – Where ‘the rubber meets the road’ and the organization executes in the environment with the structure to provide the goods and/or services of the organization. This is where performance is most often measured and impacts the key financial results that managements want. Operational analysts, process analysts, supervisors and line mangers can benefit from applying easy-to-use Wizly analytic workflows to identify results
Business alignment can be done end-to-end, or it can be applied in part, such as aligning the strategic view with the tactical view or tactical with operational view. Wizly provides key analytics for linking together the different perspectives of the organization, identifying missing, important or irrelevant linkages and ranking factors that are most important to the organization.

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