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Professional Services

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Professional Services


Courses (71)

KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training.  These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.

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KCI On-line Courses

KCI On-line Courses (0)

KCI offers a series of on-line courses with very experienced professionals and educators to facilitate the best knowledge transfer of real-life experiences.  The courses offer tremendous insights into contemporary approaches to the areas of your interest.

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Course Experts

Course Experts (4)

KCI has various industry experienced and knowledgeable course instructors providing you with insights, tools, and techniques to improve your personal skills. 
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Business Analysis

Business Analysis (12)

Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).

KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.

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Information Technology (IT)

Information Technology (IT) (20)

Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems.  These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.

Some of these offerings can be packaged into a designed certification program for your organization.

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Process Management

Process Management (6)

Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement.  Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization. 

KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.

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Enterprise Performance Management

Enterprise Performance Management (4)

Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.

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Auditing and Risk Management

Auditing and Risk Management (3)

Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.  

KCI offers different courses focusing on practical forms of auditing and risk management approaches.  

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Architecture (20)

Understanding the structure of an organization today means understanding  the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization.  Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures. 

KCI courses address builiding the understanding of how to integrate these architectural perspectives.

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Leveraging your Web Presence


Making the website a part of increasing the value of the enterprise involves several web optimization aspect including searching, taxonomy, content and knowledge management, external facing relationships, e-flows, internal facing services, web analytics and customer centric enterprise interests and strategies. The focus in this course is on understanding how to pull together all the basic components of truly leveraging the web-oriented component of your business.

Duration: 3 days

Being a Flexible Strategic IT Manager


Managing IT today has never been more interesting or full of challenges. On one extreme IT is viewed as a commodity, on the other as a strategic weapon. Reality may be anywhere on the spectrum.

New technologies and electronic services impact IT performance and perceptions. Service architectures, cloud computing, electronic services, content management and many current approaches change the computing paradigm. Coupled with this is the increasing scrutiny of IT, its ability to move with business changes and the risk associated with IT performance.

Performance of an enterprise revolves around the management approach, the definition of the business and a basic understanding how IT contributes and fits into the overall picture. IT is involved whether the performance interest is operational, strategic, financial or providing data to partners and customers. Strategic IT panning is crucial to making the alignment connection with the business. Assessing that impact assures IT meets its goals.

The focus of this course is on the emerging, changing and evolving relationship of IT with the business. With many new options available to businesses today such as outsourcing, off-shoring, partnering and other IT business models, a great deal of flexibility and adaptation in making effective use of IT is needed. Topics in IT management, governance and risk are covered as well as emerging development approaches to delivering solutions to the business. In this course, you will learn the following:

  • Explain the role of IT with respect to the rest of the organization.
  • Describe the difference between an IT architecture and a business architecture.
  • Identify the risk and exposure of IT to technology and to business change.
  • Prepare an IT technology forecast covering 5 to 10 years estimated changes and explain it to management.
  • Describe the implications of cloud computing and electronic services to the performance of the organization and the impact on IT.
  • Determine what should go on an IT dashboard that best describes IT performance within context of the organization.
  • Explain the use of social software in business and the value creation opportunity along with risk.
  • Define the value proposition for customers related to improved IT performance.

Duration: 4 days

To learn more, get a icon Strategic IT Manager course brochure.

Creating a Business-Driven Strategic IT Planning Process


The role of IT has become pervasive and critical to improved delivery of goods and services to customers. With today’s economic turmoil, there is considerable interest in leveraging the role of IT in the management and success of the enterprise. With technology available to everyone today effective and efficient use is more important than just having some technology in place or trying to achieve a competitive advantage just by having the latest technology.

Because the enterprise must adapt to an ever changing environment, alignment of IT is always an issue. How you use information technology has become as important as what technology you have. Old uses like old technology will not enable your enterprise to achieve excellence.

IT is squeezed between two strong forces of change. The IT function is subject to pressure from new technology as well as business volatility. These pressures demand better information technology management and planning. Changing technology and increased uses of information and related delivery systems means alignment becomes more critical to success of the business.

Duration: 4 days

To learn more, get a icon Business-Driven Strategic IT Planning course brochure.

Using Metadata Management to leverage Business


For many years enterprises have been organizing and accumulating data and content about its operations, customers, competitors and suppliers. Today we hear a lot about the inability to get to that data, navigate web sites, drill down in business intelligence systems or organize enterprise performance data. At the same time we hear about tools that make it simple. Metadata is a term heard frequently in the discussions about access to the data and content. Most of the time the discussion is around application integration or business intelligence systems. Regardless of the focus, this important topic is not well understood. Since it is not well understood, the impacts of not dealing with metadata issues are not clear.

This course is intended for people who want to put the ideas and concepts of metadata into effective use in their enterprise. The focus is on the discovery, organization and structure of both technical metadata and business metadata. Concepts of reconciling the technical and business view, including knowledge and the new technical areas of objects and portal navigation are covered. Further, the methods and methodologies needed to make these ideas definitive are discussed in some detail. Concepts of knowledge integration are included to provide long-range opportunity to link the different types of metadata found in an enterprise.

Duration: 4 days

Levering your Web Presence


The web using xhtml is one of the key methods used to improving business performance today. It is the basis of enterprise transformation, integration within the enterprise and delivery of content across enterprises. It is also the foundation of e-commerce and enterprise information delivery. A key result of learning xml and xhtml is how it naturally fits into business processes. Xhtml helps convert an enterprise into one that is less expensive and easier to restructure due to the availably of its content.

Duration: 4 days

Understanding and forecasting IT Technology


Is Information Technology at a point of change? There are symptoms that IT is ending a major cycle and entering a new cycle. New technologies are reaching commercial viability and may have a large impact on IT as we know it today. This leads to many questions. If we are entering another period of major change how does that impact your IT planning? What happens to the existing tools and techniques we use to deliver functionality? Where should we focus our training and skills development?

General technology evolution impacts IT technology changes. Often we are still surprised when a major shift occurs even though there are signs well ahead of time. Understanding how to anticipate the change and its possible direction is key in dealing with technology change today. Techniques do exist for identifying the change, understanding the types of technology, their impact on IT and the enterprise and the flow of technology into the IT environment.

This workshop covers the concepts, ideas and practicality of how to forecast and anticipate change and successfully incorporate it into the enterprise infrastructure. Understanding how to forecast change, assess the impact and identify a successful deployment strategy are parts of the IT planning and implementation tasks.

Duration: 2 days

Business results through IT Performance Management


Performance for information technology today is much more than measuring characteristics like uptime, availability and service level agreements. The current change in perspective, defining IT as a commodity, drives a need for a more business oriented approach to IT performance. Years ago, IT performance was focused on simple delivery of technical capability and the measurement of asset consumption like storage and machine cycles. Today, performance of IT as an integral part of the business includes web presence performance, total cost of operation, portfolio management, new technology deployment, customer service, standards management and e-commerce performance.

Further there are more standards and standard approaches such as ITIL, Cobit, CMM and others to assess the performance of IT along several dimensions not just technical capability. Adopting new technology such as portals and content management also require some implementation of performance measures that identify the value the business receives from their investment. As new technology and capability is deployed methods of measuring the performance and assessing value are needed.

IT is still expected to be accountable for its resource performance as it has in the past. Building upon the basic concepts of traditional performance management you have updated performance needs that relate directly to business performance. At the heart of performance is the return the business is expecting and receiving related to IT asset use.

Duration: 4 days

Driving towards Enterprise Business Data Management


The business view of data is differs from the IT view of data. IT focuses on the technology used to manage various forms of data such as databases, documents, signals, content and so on. The business view of data management takes into account the meaningful use of all types of data. Business data management includes how you effectively use the data, information, content and knowledge scattered throughout the organization. So, data management today encompasses a larger scope than managing a database with numbers or some application data files. Further, old data methods and thinking like old technology inhibit successful enterprise excellence.

Business data management is squeezed between two strong forces of change. The IT function and related data management are subject to pressure from new technologies as well as business volatility. These pressures demand better data and information management and planning. Changing technology such as cloud computing and increased uses of information and related delivery systems means alignment and direction becomes more critical to success of the business.

  • Explain the various types of data that an organization has to manage.
  • Define the life cycle for the different types of data within the organization.
  • Assess the data management strategy and show where there are impacts and opportunities.
  • Describe the options in organizing the various types of data in an organization.
  • Prepare a metadata management plan and suggest the appropriate tools for managing the metadata.
  • Describe and define the document management needs of the organization.
  • Explain the knowledge management process and the types of knowledge that are significant to the business.
  • Prepare a structure that represents the organization of various types of content.
  • Propose a project that would identify the types of data that are meaningful to the business.

This course is intended for those who are concerned with data management and the strategic use of data by their enterprise. This includes a number of key tasks such as, aligning data strategy with the direction of the business, understanding the role of data in the business today and implementing a reliable methodology for developing the data management plan. This course also covers the related topics such as metadata management that are needed to properly complete an understanding of data management needs. The goal is to develop the correct data management direction for the business.

Duration: 4 days

To learn more, get an icon Information Technology (IT) course brochure.

Enterprise Application Integration


Integration means more today to a business than just linking applications together. Data integration, systems integration, content and knowledge integration are all terms we hear today when talking about integration. Equally significant today is the newer issue of application segregation, separating the data and code from existing systems. What is needed is a key set of integration strategies, approaches and concepts that form the foundation of new technology driven business opportunity such as e-commerce, grid computing and business intelligence. A key result of integrating mission critical applications is achieving a simpler, flexible, efficient and effective enterprise, one that is less expensive and easier to restructure than the existing enterprise.

This course presents the different integration approaches, architectures, methods and tools for achieving the degree of business and application integration for competitive business execution. Integration approaches that depend on web services, portals, leveraging legacy systems and data are emerging that expose the enterprise to new opportunities not available before.

During this course, the relationship of various integration strategies is presented and an Enterprise Application Integration methodology is defined with supporting methods for EAI major steps. Exercises performed at the end of key sections plus product demonstrations provide a head start in framing an effective EAI solution or evaluating your current efforts.

Duration: 4 days

Current IT Management Environment


IT management today is under considerable pressure to perform.  That performance has many facets not the least which are to delivery services, control costs and protect the IT assets of the enterprise.  So the job of IT Management has become more complicated.  At the same time, there are many tools and techniques for dealing with the management issue faced by IT.

What should an IT manager know to effectively manage IT?  Many of the basic rules applied across the enterprise regarding how to mange are also applied to IT.  Service agreements are being put in place and business management expects to hear about alternative approaches to delivering applications.

Here’s what you can expect to learn in this dynamic, hands-on course:

  • Explain the techniques of IT management and leadership to define the services for core IT functions
  • Develop a security plan for using the cloud and pro-tecting critical business data
  • Compare the needs of each core IT function for assigning proper resources and skills
  • Create effective leadership goals for IT managers
  • Design an effective change management plan for IT as a response to business changes and the impact on IT
  • Differentiate the needs of mobile, on-line and web options for the business

Duration: 4 days

To learn more, get an icon Essential IT Management course brochure.

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