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Professional Services

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Professional Services


Courses (71)

KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training.  These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.

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KCI On-line Courses

KCI On-line Courses (0)

KCI offers a series of on-line courses with very experienced professionals and educators to facilitate the best knowledge transfer of real-life experiences.  The courses offer tremendous insights into contemporary approaches to the areas of your interest.

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Course Experts

Course Experts (4)

KCI has various industry experienced and knowledgeable course instructors providing you with insights, tools, and techniques to improve your personal skills. 
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Business Analysis

Business Analysis (12)

Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).

KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.

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Information Technology (IT)

Information Technology (IT) (20)

Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems.  These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.

Some of these offerings can be packaged into a designed certification program for your organization.

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Process Management

Process Management (6)

Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement.  Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization. 

KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.

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Enterprise Performance Management

Enterprise Performance Management (4)

Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.

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Auditing and Risk Management

Auditing and Risk Management (3)

Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.  

KCI offers different courses focusing on practical forms of auditing and risk management approaches.  

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Architecture (20)

Understanding the structure of an organization today means understanding  the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization.  Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures. 

KCI courses address builiding the understanding of how to integrate these architectural perspectives.

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Monday, 06 February 2012 14:30

Michael G. Miller

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Mr. Miller is a senior instructor with Knowledge Consultants, Inc. and has over 30 years of IT experience primarily in banking, securities and insurance as well as experience in retail, telecommunication and pharmaceutical industries. He started in his career computer operations, programming and systems design, and then moving on to consulting roles in enterprise architecture and business intelligence. Michael’s previous consulting roles include National Director of Enterprise Architecture and Business Intelligence, Executive Consultant CRM COE, and Principal - Management Consultant.

He holds four master degrees (Business Administration, Project Management, Telecommunications Management and Information Systems Management) and has done over two years of doctoral work in Knowledge Management. He is a board member of the Data Management Association – Chicago Chapter, a Certified Business Process Management Professional (ABPMP) and a Certified TOGAF Enterprise Architect. He is presently a Global Information Architect for a major global bank.

Saturday, 28 August 2010 10:44

AJ Walters

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Andrew J. (AJ) Walters is the V.P. of Delivery Services for Information By Design, LLC. 

He was an Assistant Professor of Computer and Information Technology, College of Technology, Purdue University where he taught courses in network technologies, systems integration, application development and object-oriented programming. Prior to joining the Purdue faculty, AJ. was Senior Manager of Applications Support and Integration for Honeywell Aerospace where he was responsible for applications and technology support for the Global Hardware Product Group portfolio of applications that serviced the distribution, engineering, manufacturing, and business support functional areas.

Saturday, 28 August 2010 10:27

Gil Laware

Written by
Gil Laware picture

Gil Laware is CEO of Information By Design, LLC. He was formerly an Associate Professor of Computer and Information Technology in the College of Technology at Purdue University he has taught courses in internet technologies, applications and systems development, web and database management systems, object-oriented programming, and systems analysis and design methodologies. Prior to joining the Purdue faculty, Gil was an Associate Director for Fujitsu Consulting, Manager of Data Services for Whirlpool Corporation and held various managerial and consultative roles with the IBM Corporation.

Information technology is the key enabler that makes the digitized enterprise viable. The growth in both information technology and its use has permeated every part of the globe with access to billions of people. No longer just the purview of large business, information technology is now available off the shelf to all levels of businesses.

KCI provides IT training in 3 major areas, Business Systems, Web Presence and IT Management. This approach provides a core linkage necessary for successful implementation and deployment of information systems.

Whether the need is for IT management or defining and articulating systems, KCI provides a range of education to prepare a staff for most needs. Combinations of courses lead to specific certifications:

The importance and use of knowledge today cannot be understated. Comments abound in newspapers and articles about such topics as knowledge society, knowledge economy, the learning organization, knowledge transfer, and so on.

Yet, little is known about the actual approach to and implementation of topics like a ‘knowledge policy’, knowledge transfer, capture and management of knowledge, what are the knowledge processes, positioning versus reaching for knowledge, knowledge repositories and many other ‘hot’ topics about knowledge.

KCI has a long history of knowledge management consulting and education. KCI currently provides the following courses in document, content and knowledge management:


  • Knowledge Management Today
  • Knowledge Management for Managers
  • Implementing a Successful Knowledge management System
  • Effectively Using and Transferring Knowledge
  • Document and Content Management


Document, Content and Knowledge Management Certification:

The emphasis on knowledge and knowledge workers today pervades all types of organizations. Knowledge is provided at the point of execution of a process in many forms including documents and content. Understanding the relationship of documents to content to knowledge is critical to successful knowledge management. Knowledge processes as well as knowledge are being increasingly outsourced on a global scale.

  1. Knowledge Management Today   *
  2. Document and content management   *
  3. Effectively using and transferring knowledge   *
  4. Implementing the knowledge management system
  5. Knowledge management for managers
  6. The knowledge process and knowledge repository
  7. Linking business processes with knowledge
  8. Hands – on knowledge management, a tool approach


Process Management Certification:

Process management today has taken on an important place in improving the enterprise. Regardless of the approach to management and the use of management disciplines, processes remain at the core of the organization and its capability to deliver goods and services. These courses are directed for personal and staff development in the area of process management. Linking process performance to strategic direction and individual performance gives a complete picture of the impact of best practices and on strategies and the requirements of performance by workers. The emergence of case management in many industries such as health care, hospitality and other service and product industries requires a new understanding of how processes can be improved. Current methods of managing policies and procedures are also changing with the related use of process management and the application of automated tools. The core set of courses required for certification help prepare a staff for applying best practices to organization performance improvement.

  1. Essential business process mapping and modeling   *
  2. Advanced process mapping and modeling   *
  3. Essential Policy & Procedure Documentation and Evaluation   *
  4. Workflow and workflow management   *
  5. Process management with Visio – A hands - approach
  6. Process architecture and the link to strategy
  7. Effective use of process tools (analysis, modeling workflow, management)
  8. Essential process analysis, analytics and measurement
  9. CASE Management and its implications
  10. Effectively Managing and Implementing Policies & Procedures


Business Systems Certification:

Developing the digitized part of the organization requires an understanding of the structure of the business (the architecture) and the digital capability that can enable superior performance. The business systems certification is intended to provide the skills that bridge the linkage between the operational people part of the business and the digital part of the business.

  1. Business Requirements Analysis   *
  2. Business Systems Analysis   *
  3. Business Systems Development I   *
  4. Business Systems Development II   *
  5. Enterprise Architecture and Business Modeling
  6. Cloud Computing – The Business View
  7. Adding Business Value through SaaS
  8. Enterprise Business Data Management (documents, signals, data field analysis)


Business Analysis and Modeling Certification:

There are various types of business analysis that can be used to aid in decision-making. An organization may want to examine a number of techniques that will enhance their over-all decision-making abilities. Sometimes the analysis leads to a digital solution and sometimes to a change in the structure of the business. This certification is designed to assist someone to be versed in these areas:

  1. Essential Data Analysis - Quantitative Methods for Business   *
  2. Advanced Quantitative Methods (regression, correlation, sensitivity analysis) *   *
  3. Core Methods of Business Analysis – Financial, Quantitative and Descriptive Analysis   *
  4. Decision analysis (decision tables, decision trees, influence diagrams)
  5. Business modeling and Linear programming
  6. Industrial Dynamics (feedback models for business)
  7. Operations research for business


IT Management Certification:

These courses are designed for the individual whose career path is focused on Information Technology management. Courses cover both the internal IT perspective and the external IT perspective focusing on the alignment with the business needs and direction.

  1. Strategic IT manager (focuses on the business link and IT)   *
  2. Effective IT management (focuses on the functions and services of IT)   *
  3. Strategic IT Planning   *
  4. Effective data management (documents, signals, data field analysis)
  5. Enterprise Architecture and Business Modeling
  6. Cyber forensics and security
  7. Metadata management
  8. Technology Forecasting for business and IT
  9. IT Performance Management
  10. Management Information Systems
  11. Change Management for Information Technology


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