KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training. These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.
Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).
KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.
Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems. These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.
Some of these offerings can be packaged into a designed certification program for your organization.
Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement. Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization.
KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.
Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.
Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.
KCI offers different courses focusing on practical forms of auditing and risk management approaches.
Understanding the structure of an organization today means understanding the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization. Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures.
KCI courses address builiding the understanding of how to integrate these architectural perspectives.
Mr. Miller is a senior instructor with Knowledge Consultants, Inc. and has over 30 years of IT experience primarily in banking, securities and insurance as well as experience in retail, telecommunication and pharmaceutical industries. He started in his career computer operations, programming and systems design, and then moving on to consulting roles in enterprise architecture and business intelligence. Michael’s previous consulting roles include National Director of Enterprise Architecture and Business Intelligence, Executive Consultant CRM COE, and Principal - Management Consultant.
He holds four master degrees (Business Administration, Project Management, Telecommunications Management and Information Systems Management) and has done over two years of doctoral work in Knowledge Management. He is a board member of the Data Management Association – Chicago Chapter, a Certified Business Process Management Professional (ABPMP) and a Certified TOGAF Enterprise Architect. He is presently a Global Information Architect for a major global bank.
Andrew J. (AJ) Walters is the V.P. of Delivery Services for Information By Design, LLC.
He was an Assistant Professor of Computer and Information Technology, College of Technology, Purdue University where he taught courses in network technologies, systems integration, application development and object-oriented programming. Prior to joining the Purdue faculty, AJ. was Senior Manager of Applications Support and Integration for Honeywell Aerospace where he was responsible for applications and technology support for the Global Hardware Product Group portfolio of applications that serviced the distribution, engineering, manufacturing, and business support functional areas.
Gil Laware is CEO of Information By Design, LLC. He was formerly an Associate Professor of Computer and Information Technology in the College of Technology at Purdue University he has taught courses in internet technologies, applications and systems development, web and database management systems, object-oriented programming, and systems analysis and design methodologies. Prior to joining the Purdue faculty, Gil was an Associate Director for Fujitsu Consulting, Manager of Data Services for Whirlpool Corporation and held various managerial and consultative roles with the IBM Corporation.
Information technology is the key enabler that makes the digitized enterprise viable. The growth in both information technology and its use has permeated every part of the globe with access to billions of people. No longer just the purview of large business, information technology is now available off the shelf to all levels of businesses.
KCI provides IT training in 3 major areas, Business Systems, Web Presence and IT Management. This approach provides a core linkage necessary for successful implementation and deployment of information systems.
Whether the need is for IT management or defining and articulating systems, KCI provides a range of education to prepare a staff for most needs. Combinations of courses lead to specific certifications:
The importance and use of knowledge today cannot be understated. Comments abound in newspapers and articles about such topics as knowledge society, knowledge economy, the learning organization, knowledge transfer, and so on.
Yet, little is known about the actual approach to and implementation of topics like a ‘knowledge policy’, knowledge transfer, capture and management of knowledge, what are the knowledge processes, positioning versus reaching for knowledge, knowledge repositories and many other ‘hot’ topics about knowledge.
KCI has a long history of knowledge management consulting and education. KCI currently provides the following courses in document, content and knowledge management:
Document, Content and Knowledge Management Certification:
The emphasis on knowledge and knowledge workers today pervades all types of organizations. Knowledge is provided at the point of execution of a process in many forms including documents and content. Understanding the relationship of documents to content to knowledge is critical to successful knowledge management. Knowledge processes as well as knowledge are being increasingly outsourced on a global scale.
- Knowledge Management Today *
- Document and content management *
- Effectively using and transferring knowledge *
- Implementing the knowledge management system
- Knowledge management for managers
- The knowledge process and knowledge repository
- Linking business processes with knowledge
- Hands – on knowledge management, a tool approach
Process Management Certification:
Process management today has taken on an important place in improving the enterprise. Regardless of the approach to management and the use of management disciplines, processes remain at the core of the organization and its capability to deliver goods and services. These courses are directed for personal and staff development in the area of process management. Linking process performance to strategic direction and individual performance gives a complete picture of the impact of best practices and on strategies and the requirements of performance by workers. The emergence of case management in many industries such as health care, hospitality and other service and product industries requires a new understanding of how processes can be improved. Current methods of managing policies and procedures are also changing with the related use of process management and the application of automated tools. The core set of courses required for certification help prepare a staff for applying best practices to organization performance improvement.
- Essential business process mapping and modeling *
- Advanced process mapping and modeling *
- Essential Policy & Procedure Documentation and Evaluation *
- Workflow and workflow management *
- Process management with Visio – A hands - approach
- Process architecture and the link to strategy
- Effective use of process tools (analysis, modeling workflow, management)
- Essential process analysis, analytics and measurement
- CASE Management and its implications
- Effectively Managing and Implementing Policies & Procedures
Business Systems Certification:
Developing the digitized part of the organization requires an understanding of the structure of the business (the architecture) and the digital capability that can enable superior performance. The business systems certification is intended to provide the skills that bridge the linkage between the operational people part of the business and the digital part of the business.
- Business Requirements Analysis *
- Business Systems Analysis *
- Business Systems Development I *
- Business Systems Development II *
- Enterprise Architecture and Business Modeling
- Cloud Computing – The Business View
- Adding Business Value through SaaS
- Enterprise Business Data Management (documents, signals, data field analysis)
Business Analysis and Modeling Certification:
There are various types of business analysis that can be used to aid in decision-making. An organization may want to examine a number of techniques that will enhance their over-all decision-making abilities. Sometimes the analysis leads to a digital solution and sometimes to a change in the structure of the business. This certification is designed to assist someone to be versed in these areas:
- Essential Data Analysis - Quantitative Methods for Business *
- Advanced Quantitative Methods (regression, correlation, sensitivity analysis) * *
- Core Methods of Business Analysis – Financial, Quantitative and Descriptive Analysis *
- Decision analysis (decision tables, decision trees, influence diagrams)
- Business modeling and Linear programming
- Industrial Dynamics (feedback models for business)
- Operations research for business
IT Management Certification:
These courses are designed for the individual whose career path is focused on Information Technology management. Courses cover both the internal IT perspective and the external IT perspective focusing on the alignment with the business needs and direction.
- Strategic IT manager (focuses on the business link and IT) *
- Effective IT management (focuses on the functions and services of IT) *
- Strategic IT Planning *
- Effective data management (documents, signals, data field analysis)
- Enterprise Architecture and Business Modeling
- Cyber forensics and security
- Metadata management
- Technology Forecasting for business and IT
- IT Performance Management
- Management Information Systems
- Change Management for Information Technology
Enterprise Performance Management Certification:
Performance of the organization depends on setting direction and then executing to meet that direction. Enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance. This certification is designed to assist someone to be versed in various strategic areas with a focus on performance using those methods, techniques and disciplines typically used in most organizations. They include:
- Enterprise performance management *
- Strategic Business Planning *
- Management disciplines (5 Forces, Balanced Scorecard, Value Chain) *
- Enterprise analysis and enterprise architecture *
- Effective business integration
- Effectively using Balanced Scorecard – A Hands on Approach
- Competitive intelligence
- Mergers and Acquisitions Methods
- Benchmarking for Strategic Excellence
Implementation of Cloud-based Systems
The content of cloud computing (Internet) based delivery system entails multiple facets of information technology. Managing this new environment requires understanding client, client-server, and Internet systems to make good judgments for implementation. Driving down cost while improving service levels has never been more challenging, or more attainable. As lightening fast, low cost, reliable, scalable and secure wide area network technology has proliferated, so has the ability to leverage world class IT solutions on a subscription basis. Many IT services are now available in the cloud performing better, costing less, and driving competitive advantage. Cloud computing is playing a significant role in every IT leader’s arsenal.
The focus of this course is on the role cloud computing can play in an overall IT strategy to lower costs, reduce risk and enable competitive advantage. IT must be aware of the value cloud computing can play in their overall IT systems delivery strategy. Understanding the options, risks, benefits and opportunities will be critical in developing a strategy that is right for your organization.
The content of cloud computing (Internet) based delivery system entails multiple facets of information technology. Managing this new environment requires understanding client, client-server, and Internet systems to make good judgments for implementation. The material will deal with the following topics:
- What is Cloud Computing - the Fundamentals
- Business Value of Cloud Computing
- Computing in the Cloud
- Developing a Cloud Computing Strategy
- Traditional vs. The Cloud
- The technical foundation of Cloud Computing
- Managing Data
- Private and Hybrid Clouds
- Infrastructure as a Service
- Platform as a Service
- Using Software as a Service
- Setting Cloud Standards
- Managing the Cloud
- Governing the Cloud
- Managing desktops and devices in the cloud
- Service Oriented Architecture in the cloud
- Managing the cloud environment
- Starting your journey to the cloud
Cloud computing is rapidly changing the way we do business. This course focuses on the value added by using the variety of ‘Something as a Service’ approach to IT.
Duration: 4 days
Using IT Change Management
Change today has taken on many faces. There many changes that are impacting those in management today, such as organizational, technological, economic, social, managerial and many other changes. Information technology is impacted by all of these changes and must deal with them on a daily basis.
Management is much more than just supervising or administering a group of people or projects. It is the focal point of enterprise transformation success and the point where new technology, management techniques, disciplines and tools are expected to achieve results. The ranks of middle managers and corresponding support professionals are being slowly changed and reduced, increasing the load on the remaining managers.
This one-day course identifies the drivers of change the manager must deal with, how they impact the IT function and what managers can do about them. The structure of the course revolves around lectures key skill-building exercises. The interchange of ideas among attendees provides a rich source for people to compare their experiences and company change management policies. This course is also useful to those who are about to enter the management ranks or are interested in understanding how to deal with change in their companies.
Who should attend: New Managers, Existing Managers updating their skills, Professionals, Business Analysts and Business Architects.
Duration: 3 days
Maximizing Web Results through E-Business
Your web site is so much more than marketing and selling. It is the image of your business to the world, all the relationships you have, all the stakeholders, new relationships and new partners and finally the relationship you might have with regulatory agencies.
Web optimization covers a number of emerging management disciplines dealing with making the website a viable and integral part of the business. It is the core of becoming an e-business as well as maintaining your current structure.
Making the website a part of increasing the value of the enterprise involves several web optimization aspects. Web optimization is the core discipline that allows you to take advantage of all the facilities available.