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Professional Services

Focusing on Solutions
Professional Services


Courses (71)

KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training.  These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.

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KCI On-line Courses

KCI On-line Courses (0)

KCI offers a series of on-line courses with very experienced professionals and educators to facilitate the best knowledge transfer of real-life experiences.  The courses offer tremendous insights into contemporary approaches to the areas of your interest.

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Course Experts

Course Experts (4)

KCI has various industry experienced and knowledgeable course instructors providing you with insights, tools, and techniques to improve your personal skills. 
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Business Analysis

Business Analysis (12)

Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).

KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.

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Information Technology (IT)

Information Technology (IT) (20)

Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems.  These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.

Some of these offerings can be packaged into a designed certification program for your organization.

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Process Management

Process Management (6)

Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement.  Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization. 

KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.

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Enterprise Performance Management

Enterprise Performance Management (4)

Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.

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Auditing and Risk Management

Auditing and Risk Management (3)

Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.  

KCI offers different courses focusing on practical forms of auditing and risk management approaches.  

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Architecture (20)

Understanding the structure of an organization today means understanding  the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization.  Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures. 

KCI courses address builiding the understanding of how to integrate these architectural perspectives.

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Getting the right Business Requirements


Business requirements analysis is more than just gathering some needs input from the business. It forms the basis of understanding and improving the business from several perspectives, performance, technology utilization and effectiveness.

Understanding where to apply scarce resources for improvements that yield measurable results is a key result of requirements analysis. The goal is results that are less expensive and easier to achieve than the existing methods. The mapping of requirements today into a technical solution is one of the more difficult tasks facing business systems development. The focus in this course is on business analysis, developing the business requirements and connecting to potential solution approaches.

Business requirements analysis takes a perceived business need and transforms it to a beneficial solution for the enterprise. Often this is a combination of both manual and digitized solutions. Years ago, business systems requirements had a simple and single focus: to automate existing processes. The approach to developing a business system consisted of computer application systems analysis, design and development.

Today there are several ways to provide a solution to a set of business needs, depending on a range of new approaches, methods and techniques. Outsourcing processes, business systems development and operation of enterprise infrastructure are popular. Acquiring packaged solutions and changing how you do business is also appealing. Alternatively, building your own new business system provides benefits of a unique solution. Future system solutions may involve a mix of these approaches for the most effective results. You will learn the following:

  • Develop a consistent set of requirements for a variety of solutions
  • Produce a requirements checklist
  • Partition the resulting set of requirements into two or more solution approaches as needed
  • Prepare a basic cost/benefit analysis and impact analysis assessment
  • Appraise the impact of changes in processes and systems on the business as a result of requirements development
  • Appraise and align IT performance, initiatives, applications and technologies that support business needs and justify IT investment

Duration: 2 days

To learn more, get a icon IT Business Requirements course brochure.

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