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Professional Services

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Professional Services


Courses

Courses (71)

KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training.  These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.

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KCI On-line Courses

KCI On-line Courses (0)

KCI offers a series of on-line courses with very experienced professionals and educators to facilitate the best knowledge transfer of real-life experiences.  The courses offer tremendous insights into contemporary approaches to the areas of your interest.

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Course Experts

Course Experts (4)

KCI has various industry experienced and knowledgeable course instructors providing you with insights, tools, and techniques to improve your personal skills. 
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Business Analysis

Business Analysis (12)

Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).

KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.

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Information Technology (IT)

Information Technology (IT) (20)

Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems.  These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.

Some of these offerings can be packaged into a designed certification program for your organization.

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Process Management

Process Management (6)

Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement.  Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization. 

KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.

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Enterprise Performance Management

Enterprise Performance Management (4)

Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.


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Auditing and Risk Management

Auditing and Risk Management (3)

Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.  

KCI offers different courses focusing on practical forms of auditing and risk management approaches.  

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Architecture

Architecture (20)

Understanding the structure of an organization today means understanding  the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization.  Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures. 

KCI courses address builiding the understanding of how to integrate these architectural perspectives.

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Understanding Management Information Systems Role

Description:

Digitizing an enterprise is a core approach to designing effective and efficient solutions to business problems. Related and key idea of thinking for digitizing the enterprise is systems (an integrated set of elements that accomplish defined objectives). A digitized enterprise is not the same as a digital enterprise. The digitized enterprise is one that extensively uses systems and related automation to solve business problems. A digital enterprise is a web-based enterprise. A web based enterprise can also be considered as one that has been completely digitized.

Systems thinking has driven the understanding of business for many years. At the core of systems thinking is understanding how the defined components influence and relate to each other. There is no better example of systems than the structure of a typical business. Adding the feedback idea to systems we get a dynamic and adaptive view of a business, a key need in responding to changes in the environment around the business.

The perspective of management information systems (MIS) has evolved over time. Historically, MIS started with the view that groups of actions and their related enablers (documents, skills, procedures, policies) could be linked together and be semi-automated by computers. Today, MIS encompasses the management of the entire enterprise as a collection of interacting automated/manual information systems.

Duration: 4 days

Monday, 06 February 2012 23:32

Business Analytics

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Insight into the business

Business analysis depends on successful application of three different types of analytics, financial, quantitative and descriptive. These three legs of the analysis triangle provide a guideline to successful analysis. Business analysis is process and operational focused and hence has an internal focus. These techniques may also be applied to an external view such as for merger, acquisition, divestiture, privatization, consolidation and outsourcing. Business analysis also leads to the development of requirements for process change, application acquisition (application development, package deployment or services articulation) and assessment of change impact. Business analysis also includes topics of operational due diligence, performance measurement, knowledge management, product architecture, process architecture, competitive intelligence and business intelligence. 

KCI offers service that include analysis of operations, product architecture analysis for platform identification, requirements development for business systems as well as computer applications and competitive intelligence capability development.

  • Business Intelligence
  • Data analysis and analytics with KPIs, KRIs and KIIs
  • Econometrics and environmental scanning
  • Simulation for processes and problem solving
  • Performance Management
Tuesday, 10 January 2012 22:17

Effectively Using Balanced Scorecard

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A Hands On Approach

Description:

Scorecard approaches have received considerable attention as a means to assess both operational and strategic performance of an organization. The balanced scorecard approach has had very good reception and success in assisting management with a way to improve the value to shareholders through an organized view of measures in the enterprise. Further, the approach connects in a logical manner to the strategic needs and direction of the enterprise. Understanding strategic impact is a key to the successful use of scorecards.

This course includes some background on various scorecard approaches used in the past and present. The balanced scorecard approach is covered in considerable detail as the current scorecarding technique to gain widespread use and global success. Finally, the economy is changing in many ways and the balanced scorecard approach must change with it to be relevant. This course also introduces the attendee to the potential changes that may happen in the very near future.

The key difference in this course and others on balanced scorecard is that there are sample workshop type implementations using Excel and other tools to indicate the issues in the use and automation of scorecard capabilities and constructing simple scorecard dashboards.

Duration: 4 days

Tuesday, 10 January 2012 15:55

Effectively Using and Transferring Knowledge

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How to build an Effective Transfer of Knowledge

Description:

Knowledge is of little value if it ‘walks out the door’. To be effective it must be transferred from the source to the destination. The source can be consultants, the web, YouTube videos, seminars, conferences and professional education courses. The most difficult is the transfer of knowledge from an expert to someone in an organization. Effective use is made possible by understanding the knowledge process and connecting the result of knowledge filtering to the execution processes of the organization.

Some of the key steps to successful knowledge transfer and use include:

  • Identifying and capturing essential knowledge
  • Sorting out the knowledge into categories for future use
  • Positioning knowledge at the point of use
  • Enabling the transfer through careful mentoring

These steps help to build the solid foundation for knowledge transfer.

Duration: 3 days

Tuesday, 10 January 2012 15:27

Core Methods of Business Analysis

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Financial, Quantitative and Descriptive Analysis

Description:

Business analysis depends on successful application of three different types of analytics, financial, quantitative and descriptive. These three legs of the analysis triangle provide a guideline to successful analysis. Business analysis is process and operational focused and hence has an internal focus. These techniques may also be applied to an external view such as for merger, acquisition, divestiture, privatization, consolidation and outsourcing. Business analysis also leads to the development of requirements for process change, application acquisition (application development, package deployment or services articulation) and assessment of change impact. Business analysis also includes topics of operational due diligence, performance measurement, knowledge management, product architecture, process architecture, competitive intelligence and business intelligence.

Duration: 4 days

Monday, 24 October 2011 21:17

Implementing Successful Knowledge Management

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Implementing Knowledge Management Systems

Description:

This course provides participants the basic tools necessary to assess, plan and implement a knowledge management capability in an enterprise. The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users.

Duration: 3 days

Monday, 24 October 2011 21:14

Knowledge Management for Managers

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What Managers need to Know

Description:

Managers today are struggling with the ideas of knowledge management, the value of knowledge management and how to achieve effective knowledge transfer. Being able to effectively direct and manage the knowledge effort requires at least a basic understanding of the approach, concept and issues with implementing a knowledge strategy. A core idea to knowledge management at this time is the use of the learning organization to evaluate and leverage the knowledge in an enterprise.

The ideas of knowledge repository and knowledge processes need exploration as well as knowledge process outsourcing. Here the value lies as well as who can benefit from the knowledge asset is also important. With these ideas a manager can prepare an effective knowledge management plan with proper business justification of the knowledge effort and a means of tracking results.

Many managers in an organization can benefit from this course if only to give some appreciation of the value of their knowledge in their organizations and how that knowledge fits with the rest of the enterprise.

Duration: 2 days

Monday, 24 October 2011 21:09

Knowledge Management Today

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Where is Knowledge Management Today?

Description:

Efficient and effective delivery and use of knowledge increases the range of available business solutions, uncovers hidden business strengths, represents an opportunity for value-added supplier relations and brings a working meaning to the idea of intellectual capital. Whether thinking in terms of documents, ideas, or actions, a simple and efficient method of capturing, locating, articulating, using and managing knowledge in the enterprise is needed. In simple terms, good knowledge management promotes better business performance.

There are many interpretations of knowledge management today. Some interpretations are very basic viewing knowledge management as document management with a twist and others are more general such as the intellectual capital concept. Each interpretation has some value and benefit to the business. This course presents knowledge and knowledge management in context of business need and value by relating knowledge management directly to work performed.

This course provides participants the basic tools necessary to assess and plan for a knowledge management capability in an enterprise. The techniques described in the course are useful for bridging the gap between expectations and reality, providing a means to leverage existing knowledge efforts and increase value by focusing the efforts on projects with quick payback. Tools and technology considerations provide an opportunity for IT excellence in the management and delivery of knowledge to users.

Duration: 3 days

Monday, 24 October 2011 13:35

Essential Policy & Procedure Documentation and Evaluation

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Essential Policy & Procedure Documentation and Evaluation

Description:

Enterprise governance of any organization depends on establishing a well defined and clear set of policies and procedures. Whether starting from an existing set of policies and procedures or developing a completely new set, it is important to understand what makes the policies and procedures successful. Success depends on knowing what the business needs and defining a set of policies and procedures that meets that need.

Monday, 24 October 2011 13:33

Effectively Managing and Implementing Policies & Procedures

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Description:

From the CEO to the front line worker, everyone needs to know the how to execute the key processes of the enterprise. Workflow, process flow, policies and procedures all need some form of documentation and communication to the enterprise workforce. With all the changes in today’s business environment, keeping these updated, current, complete and relevant has become much more significant.

This course brings together several different perspectives and components of documenting policies, procedures and processes in the enterprise. Key questions in managing and implementing are answered such as:

•           What is the life cycle of policies and procedures?

•           What is a methodology for developing them?

•           How do you organize them?

•           How do you manage them?

•           How do these procedures relate to policies?

•           What is the relationship of policies, procedures and processes?

Each area of the enterprise has its own way of looking at how things get done. Important processes emerge from everyday business needs and have default procedures that people are comfortable with. This makes compliance with procedures today an important consideration of any policies and procedure system. Lectures are supplemented by exercises and demonstrations of tools providing the attendee rich learning experience.

Duration:     4 days

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