KCI provides applied management and professional development education in several disciplines. The extensive Portfolio of Seminars addresses a variety of business interests and needs. We provide various seminars and courses for public and in-house training. These courses are focused on contemporary topics, issues, and skills needed by many organizations. Our courses are designed to provide a broad understanding and clear application focus for all participants.
Business analysis depends on the successful application of applying different types of analytics: financial, quantitative, and descriptive (qualitative).
KCI's courses are focused upon building the skills necessary to operating within an organization utilizing any of one of these skills.
Today's Information Technology (IT) and Management Information Systems (MIS) environments have to address the management of the entire organization's environment as a collection of interacting automated/manual information systems. These systems are so critical to the "digital" organization that KCI has a series of courses designed to provide a comprehensive understanding of the key elements needed to manage IT or MIS.
Some of these offerings can be packaged into a designed certification program for your organization.
Process performance and improvement are two keys in improving an organizations's operations. They form the basis of efficiently and effectively delivery of both product and service to customers. Various approaches are used to accomplish focus on process performance and improvement. Somoe of the areas include: process analytics, process modeling and mapping techniques, process management and project organization.
KCI's course offerings provide the understanding which approaches provide the foundation for developing, implementing or improving an organizations' business processes and its overall performance.
Performance of the organization depends on setting direction and then executing to meet that direction. Organization or enterprise performance management includes the skills an disciplines you need to do both. Strategic business thinking is required to enable an organization to properly understand, assess, and make decisions on both direction and execution. Additionally major usage of technology, skills and policies will impact the organizational performance.
Auditing and risk management is a very critical element of maintaining today's organization. In the ever-changing business environment, encountering risk is inevitable. The ability to manage these increasingly significant risks now represent the difference between a thriving organization and one that is struggling to deal with the challenges facing it.
KCI offers different courses focusing on practical forms of auditing and risk management approaches.
Understanding the structure of an organization today means understanding the relationships between the various elements of the organization, its partners, or other businesses. Each organization utilizes different viewpoints that are part of the normal operations of running the organization. Looking at it from an architectural perspective, it may include: the business environment, the perceived market needs, product / service architecture, the process architecture, and supporting architectures.
KCI courses address builiding the understanding of how to integrate these architectural perspectives.
Neural Net Analytics for Managers and AnalystsNeural nets and related AI analytics of machine learning are an important emerging tool today. There are tools available today that provide for developing a neural net solution from the extract, transform and load stage through the model building stage and finally ending with the running and solution presentation stage. Many of the tool suites require data scientist professionals to develop the application. However, several tools have emerged that simplify the use of neural nets so a manger can more easily take advantage of their value without the intervention of a specialist.
Neural nets provide an alternative view of factors (called features in NN parlance) that influence some single objective value or grouping of values. With a neural net you get predictive results based on past factors.
The KCI preferred tool for easy neural net analysis, analytics and management support is the Predictor and Classifier tools available as part of the AI Trilogy suite from Ward Systems Group. These are developed, tested and simple neural nets that can be used for many of the analytical needs in an organization.
AI Trilogy is a basic neural net modeling management tool that provides managers and analysts with entry into the world of neural need application without the need to be a coder. The Predictor and Classifier nets use an excel spreadsheet as input. Most of the time the data is extracted from operational or other systems, cleaned and formatted for a neural net input and then used to train the net. Neural nets can show bias based on the data used to train them. Prediction and classification come from adding hypothetical feature values and observing the result generated based on the training set.
Like business analytics tools, neural net tools require focused workflows to get the most use out of them. KCI provides several workflows for key types of analysis typical of managers today.
Using AI Trilogy
AI Trilogy solutions can be applied from various perspectives, for example, at a high level (understanding the influence of external factors such as social trends on your strategies) or at a more detailed level (comparing a neural net analysis of process performance factors with a statistical approach).
Here are three of the solutions that most organizations seek on a regular basis. Each of these AI Trilogy insights are used to guide the user by providing the neural net steps and features needed by following easy to use workflows.
Decision Analytics for Managers and AnalystsA key part of managing an organization is making decisions. Decision involve choosing between options and understanding the impact of changes in the decision factors. Having the most achievable, accurate, and meaningful decision results improves the overall performance of any organization. Decisions are part of processes, performance reporting, incident response and direction interest. Decisions are expansive covering the overall direction of an organization in response to external threats or very detailed providing input to options in a process.
Specific tools, methods and techniques provide the insight and options when choice situations appear. Tools such as spreadsheets can provide some input to a decision, but the best approach is to use tools that provide consideration for influences and alternatives based on likely probabilities that conditions may happen. To evaluate options, specific types of models and analytics provide better insight than looking at tables of numbers.
The KCI preferred tool for these types of analysis and decision support is the DPL/9 decision and influence modeling product from Syncopation. Like business analytics tools, decision tools require focused workflows to get the most use out of them. KCI provides these workflows for key types of decisions typical of managers today.
DPL/9 is a decision modeling management tool that provides managers with easy to use modeling structures for analyzing decision options. With the Excel input option managers and analysts can prepare the basic model in Excel, add probabilities, data values, influences and decision factors. Multiple sets of data values can be added to view several alternatives or changes in the meaning of the model over time.
Using Decision Tools such as DPL/9
Decision solutions like business analytics can be applied from various perspectives, for example, at a high level (such as market penetration options) or at a more detailed operational level (granting credit or approving a sale).
Here are two of the solution workflows KCI provides for organizations looking to improve decision making. Each of these insights are used to guide the user by applying decision modeling capabilities in easy to use workflows.
RiskEvery organization needs information about threats they face whether they are from competitors, or from the external landscape. The idea of risk assessment has been around for a long time and has well established methods of assessing risk
Risk assessment starts with gathering information on threats that impact the organization. It usually begins with the strategic level and includes all types of threats such as environmental (storms, flood etc.), cyber threats, sabotage, competitive and so on. More advanced methods also use organization, operational, IT and product threat assessments.
What is missing is the capability to link all these together and determine composite horizontal and vertical risk assessments providing a comprehensive risk perspective. Assessments include many factors other than impact and likelihood. These factors include remediation cost, loss, difficulty, importance and other factors that focus the risk analysis on those threats of most significance.
Linking risk assessments together provides a valuable piece of insight for the organization. Using Wizly hidden relationship analysis, critical risk connections are revealed, and the organization improves the insight into the more fragile parts of the organization that need protection and monitoring.
Mergers and AcquisitionsHow can you increase the probability of M&A success? Keeping in mind that most M&A analysis is based on financial, market, product and legal similarities and differences the real value comes from the capability of comparing the operations. Comparisons of operations are usually glossed over as too expensive so a series of interviews with executives is substituted for a more extensive analysis.
The goal of an M&A analysis depends on the purpose of the M&A. What the organization need you are trying to fulfill:
- If the goal is complementary, then you are looking at differences to expand your reach
- If the goal is economics of scale, then you are looking at similarities to reduce costs or keep a competitor out of the market.
Business InnovationOrganizations constantly look for actions they can take that assure their continued growth and survival.
Without a means to capture, understand, consolidate, test, and implement ideas, an organization faulters. Innovation and digital transformation are driven by a constant flow of ideas that are assessed for risk and impact on the organization. It means these ideas produce new revenue opportunities, optimizing existing channels and, ultimately, generating higher profits within existing products or services or completely new.
Wizly’s analytics gives management a way to gain insight into the various ideas and their potential impact on the organization’s ability to change. Then, the resulting innovation chosen from those ideas can be examined and evaluated prior to executing the change on its products, services or both.
SWOT AnalysisMost management decisions are predicated upon knowing the Strengths, Weaknesses, Opportunities, and Threats associated with a problem or situation in which an objective is known. SWOT Analysis is traditionally used in strategic planning activities. Strengths and weaknesses are used to reflect internal factors within the organization while opportunities and threats are external to the organization. But SWOT analysis can be applied in many other decision-making situations.
Wizly analytic flows provide a quick means to capture relevant SWOT perspectives across participants to assess the risks or rewards. It helps to focus on the actions that need to take place to achieve desired outcome. With Wizly’s semantic analytics, you can identify possible relationships associated with the descriptions of each item. The evaluation of the hidden relationships from the semantics opens possibilities not considered before. Various matrices associated with these relationships also provide insights that point to the actions that are desired.
Operational ConsolidationWhen simplifying an organization, the first observation needed is whether things can be consolidated. It can be processes, databases, organizations, locations or other factors of the enterprise.
Wizly provides semantic comparative analytics that identify which items in two organization, processes etc. are the same, or different. Using this analytic, managers or the analyst can decide by the degree of overlap whether consolidation is difficult or easy. The most common use is consolidating two or more processes to get a corporate standard such as for hiring or payments etc.
Applying combinations of factors for comparisons, managers or analysts can see which of a group of organizations is a best fit and is a good candidate for merger or acquisition. This increases the chances of success in the restructuring of the organization.
Customer/Consumer BehaviorKey analytics available in Wizly provide the focus you need to identify marketing and selling opportunities:
- Understanding what products or services correlate with each other
- Identifying what products or services tend to be purchased in pairs
- Connecting the first two with observing trends in sales to take advantage of in order to grow your market.
This is the typical scenario of ‘people who bought this book also bought that book’ or ‘people who bought this product also bought that related product’. These insights arm the sales effort with focused opportunities leading to increaed sales in the products and services that show the most promise.
Digital TransformationDigital transformation is the process of evolving an organization from its current state to a highly digital or even fully digital state.
Digital transformation is real. It is part of a long cycle of change that relates to digital disruption that reflects the impact of digital technology on economics. Long term organization viability and survival requires a digital transformation strategy and approach in order to stay in business.
Three things are needed to make digital transformation happen:
- A digital twin to test ideas and look at options
- A list of available technologies that are used for the transformation
- Analytics applied to the digital twin that evaluate and rank the options
Business AlignmentBusiness alignment is based on tracing relationships and looking for missing, unnecessary or incorrect linkages. The technique is called Business Lineage analysis and is used for linkage assessment. Like the way data lineage is concerned about integrity of data, business lineage is concerned with assessing gaps, inconsistencies and integrity of the organization’s operating environment. It can also uncover best practices.
To understand the structure of an organization, you need four perspectives:
- External Landscape – What is happening outside of the organization that will help or hinder your company’s success is of interest to senior managers, strategic planners and marketing staff.
- The strategic direction - Senior and middle level managers and staff are interested in determining what direction the organization is taking in response to the external environment and how those directions are executed. Assessing direction and the impacts it has on the enterprise is a key method of delivering results
- The tactical structure of the organization - The combination of organization assets and their relationships that will fulfill the direction set by management. This includes topics like initiatives, capabilities, organizations, locations and other core parts of the organization and how they are related. Most used by middle managers, professionals and analysts to prime the execution of the organization.
- The operation or execution structure of the organization - Operations – Where ‘the rubber meets the road’ and the organization executes in the environment with the structure to provide the goods and/or services of the organization. This is where performance is most often measured and impacts the key financial results that managements want. Operational analysts, process analysts, supervisors and line mangers can benefit from applying easy-to-use Wizly analytic workflows to identify results
Landscape impacts on your strategiesThe PESTLE framework has become a standard approach in analyzing the external landscape of the organization. By understanding how the political, economic, social, technology, legistation, and environmental factors all impact your strategic direction, you’ll be in a better position to meet or excel in the challenging new circumstances.
The Wizly Landscape Impact workflow is built around analytics that work with known management approaches, such as PESTLE. Wizly brings both a semantic and a quantitative view of external impacts on strategic direction. The workflow begins with organizing what we know about the external environment and then linking that semantically with strategic statements and typical characteristics such as impact, importance, risk level and so on.
To determine what is known about the external ecosystem of the business, PESTLE looks at 6 key areas. Briefly these PESTLE components are:
- P – Political – What are the political situations that affect your organization and what type of impacts do they have?
- E – Economic – What economic factors are you most concerned with?
- S – Social - What social trends are most important to your organization?
- T – Technology – Wha technologies are you most exposed to thatdetermine the direction of your products and services?
- L - Legislative - What new laws or regulations are you concerned with?
- E – Environment – What environmental changes or concerns help or hinder your organization?
- M – What are themarkets of interest to your organization?
- B – What issues do business executives think are important today?
Business Analytics for Managers and AnalystsInsight is gaining a deep and intuitive understanding of something. For business solutions it is related to a grasp of impact, outcome, benefit, caution or other ‘AHA’ moment of something new that you didn’t know before. When you need insight, Wizly is there to focus your efforts on actionable solutions that provide best results.Insight comes from gaining a deep and intuitive understanding of something. For business solutions, it is related to a grasp of impact, outcome, benefit, caution or other ‘AHA’ moments of something new that you didn’t know before. KCI uses the Wizly business analytic software for business analytics because they work on many management models and issues while addressing typical needs a manager or analyst has.
When you need insight, Wizly focuses your efforts on actionable solutions that provide best results. Wizly is a unique suite of easy to use analytic wizards that combine the quantitative and semantic analytics most managers use. These wizards uncover key insights, enabling informed management decisions.
Wizly is a management tool that provides managers with fundamental statistical, machine learning and neural net support. Wizly also provides managers and analysts with support for decision-based analytic results that increase value results that leverage your efforts and improve your outcomes.
Using WizlyWizly solutions can be applied from various perspectives, for example, at a high level (mergers and acquisitions of companies) or at a more detailed level (merging two processes).
Here are some of the solutions and core insights that most organization seek on a regular basis. Each of these Wizly insights are used to guide the user by applying one or more analytic wizards in easy to use workflows.
Business analysts typically use analytic techniques to improve business performance. Effective business analysis depends on successful application of three different types of analytics: financial, quantitative and descriptive.
Real advantage comes from applying these analysis techniques to external and strategic interests. In these applications, insights from analysis form the basis for the development of requirements for process change, acquisition or development of applications, package deployment or services articulation.
Analytic techniques are also used for support of decisions in business organizations. They determine the response to the business ecosystem in terms of opportunity and threat neutralization. Opportunities here include merger, acquisition, divestiture, privatization, consolidation, and outsourcing. Analytic methods are important for realizing the opportune results of restructuring efforts.
The implications of business analysis often lead to the assessment of change that impacts the organization. Business analysis also includes topics of operational due diligence, performance measurement, knowledge management, product architecture, process architecture, competitive intelligence, and business intelligence.
In summary, business analytics are a combination of various strategies, techniques, methods, and tools used to improve the organization’s or enterprise's performance. Our professional courses in business analytics can help you identify the predictive and diagnostic analysis you need to undertake to understand your current and future business problems and opportunities.
Today business analytics including big data analytics are critical to the success of organizations. KCI has an extensive 25 year history of applying analytics to business issues from the strategic perspective through tactical considerations and into operational improvements. KCI provides a suite of professional education sessions that improve the skill level of your staff and improve organizational performance.
KCI provides education internationally as well as in the US. Current courses are scheduled in the fall for Dubai and Kuala Lumpur.